As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Orders are shipped within 2 working days from CHRONOWORLD in Tokyo, Japan - Monday - Friday for orders received before 12:00pm(GMT+9).
Orders placed Friday afternoon, Saturday, and Sunday will be processed on Monday morning.

Orders placed on Japanese Statutory holidays will be processed the next business day.

All CHRONOWORLD deliveries are insured until your items are delivered to you. A signature is required for all shipments.

An automated email will be emailed to you once your order is dispatched with a tracking number.

Every item bought from CHRONOWORLD will be double-checked and inspected, prior to shipping.

CHRONOWORLD ships to most countries using FEDEX, DHL, Japan Post Registered Airmail, or EMS.

Due to recent Tariff policy changes, all shipments to US addresses is currently shipping with FedEx only.

Express shipping is flat rate of US$20 Worldwide (FedEx or EMS, trackable)
Standard Air by Postal System is US$10 Worldwide (with tracking) and may take up to 4 weeks+ depending on destination country's postal system.
All orders with purchases over US$150 automatically qualify for "Free Shipping."

SHORTAGES AND DAMAGE DURING TRANSIT

Any shortages or damages must be reported to CHRONOWORLD within 48 hours from the delivery. During this time, please keep the items in unused original condition.

DUTIES・TAXES

All duties, taxes, and related applicable charges which may or may not be incurred by receiver region's customs are the responsibility of the receiver.

ORDER CONFIRMATION

An email with the order details will be sent to you automatically once an order is placed. Please accept the email from CHRONOWORLD.com

INTERNATIONAL ORDERS
Estimated FEDEX/DHL/EMS transit time* after dispatch:
USA and Canada: 3-5 days
Europe: 2-6 days
South America: 3-4 days
Asia and the Middle East: 2-9 days
Australia and New Zealand: 4-5 days
Africa: 4-5 days

Estimated Japan post Air transit time* after dispatch:
USA/CANADA: 5-14 days, according to the final destination
Europe: 7-15 days
South America: 6-11 days
Asia: 4-13 days
Australia and New Zealand 6-9 days
Africa and the Middle East: 9-15 days

*All transit times quoted are quoted according to working days and estimated by the provider. Working days exclude Saturday, Sunday, and public holidays.

In rare cases, it may take up to 25+ working days for orders to be delivered.

**Delays in shipments caused by weather conditions, customs, or any other circumstances beyond the control of CHRONOWORLD cannot be held responsible by CHRONOWORLD.

 WRONG/DEFECTIVE ITEMS

In the rare event that you received a damaged or wrong order, it must be reported to CHRONOWORLD within 48 hours from the delivery date. Thereafter, you have up to 10 days to return the item back to CHRONWORLD for resolution.

In the event of a return with a refund requested, refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded due to exchange rate fluctuations and/or bank charges will not be reimbursed.

Please contact us at info@chronoworld.com prior to return/exchange for authorization.

RETURN TERMS AND CONDITIONS

- You'll need to pay for shipping and we recommend insurance as the item(s) will be your responsibility until we receive them for inspection.

- For returned item that was shipped for free, the original amount saved by free shipping (the actual shipping cost estimated to be US$20~$35) will be deducted from the refund.

- Item(s) must not have been worn, altered, or strapped on in any way, and must not show any signs of use. Straps must be in perfect condition and must not be marked in any way. Do not remove any plastic covering from the watch, bracelet, buckle, hang tags, security tags, or any other articles until you know you will keep the item.

- Items must be returned with all original tags, packaging, and other accessories (tools, extra straps, etc.) received with the order.

- Watches and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.

- Returns must be packaged properly and not bend or curved in any way and original condition must be maintained.

- In the case of defective or incorrect merchandise, clients must follow the instructions above. CHRONOWORLD.COM reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.

- CHRONOWORLD.COM reserves the right to refuse returns that are unauthorized. If an unauthorized return is accepted, CHRONOWORLD.COM will deduct 10% administrative/re-stocking fees from the refund.

- CHRONOWORLD.COM will not accept returned merchandise that does not follow the terms and conditions of the returns policy. Such items will be returned to the sender at the original shipment address.

- For items sent back for a refund, CHRONOWORLD.COM will not be responsible for any duty, tax, or fees that customers incur.

ITEMS NOT ELIGIBLE FOR RETURN

- Items that have been custom ordered or personalized in any way, it is not eligible for return and all sales are final.

- Watches that have their original wrappings removed, bracelet sized, or worn are not eligible for return.

When an item is received by us in an unsellable condition, CHRONOWORLD reserve the right to refuse a refund on the item or deduct 40% of the original selling price from the refund amount.

Welcome to Chronoworld. The following terms of service outline the agreement between Chronoworld and our customers. By using our website and making a purchase, you agree to comply with these terms:

1. Products and Orders:

• We strive to provide accurate product information, but we do not warrant the accuracy, completeness, or reliability of any information on our website.
• By placing an order, you agree to provide accurate and up-to-date personal and payment information.
• We reserve the right to refuse or cancel any order at our discretion, including due to pricing errors or suspected fraudulent activity.

1. Pricing and Payment:

• All prices are listed in a US Dollar basis and the applicable local currency and are subject to change without notice.
• Payment must be made in full at the time of purchase. We accept major credit cards, debit cards, and other payment methods as indicated on our website.

1. Shipping and Delivery:

• We will make reasonable efforts to process and ship orders promptly. However, we are not responsible for any delays or damages caused by third-party shipping carriers.
• Delivery times and shipping costs are estimated and may vary based on the destination and other factors.

1. Returns and Refunds:

• We accept returns within a specified period, as indicated in our return policy. The product must be in its original condition and packaging.
• Refunds will be issued in the original form of payment, minus any applicable fees or shipping costs.

1. Intellectual Property:

• All content on our website, including text, images, logos, and trademarks, is the intellectual property of Chronoworld and is protected by copyright and other applicable laws.
• You may not reproduce, modify, distribute, or exploit any content without our prior written consent.

1. Limitation of Liability:

• Chronoworld shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our products or services.
• We are not responsible for any errors, omissions, or inaccuracies on our website or in any communication with customers.

1. Governing Law:

• These terms of service are governed by the laws of the jurisdiction where Chronoworld is located, without regard to its conflict of law provisions.

Please review our privacy policy for information on how we collect, use, and protect your personal information.

If you have any questions or concerns about our terms of service, please contact us.