Orders are shipped within 2 working days from CHRONOWORLD in Tokyo, Japan - Monday - Friday for orders received before 12:00pm(GMT+9).
Orders placed Friday afternoon, Saturday, and Sunday will be processed on Monday morning.

Orders placed on Japanese Statutory holidays will be processed the next business day.

All CHRONOWORLD deliveries are insured until your items are delivered to you. A signature is required for all shipments.

An automated email will be emailed to you once your order is dispatched with a tracking number.

Every item bought from CHRONOWORLD will be double-checked and inspected, prior to shipping.

CHRONOWORLD ships to most countries using FEDEX, DHL, Japan Post Registered Airmail, or EMS.

Express shipping is flat rate of US$20 Worldwide (FedEx or EMS, trackable)
Standard Air by Postal System is US$10 Worldwide (with tracking) and may take up to 4 weeks+ depending on destination country's postal system.
All orders with purchases over US$150 automatically qualify for "Free Shipping."

SHORTAGES AND DAMAGE DURING TRANSIT

Any shortages or damages must be reported to CHRONOWORLD within 48 hours from the delivery. During this time, please keep the items in unused original condition.

DUTIES・TAXES

All duties, taxes, and related applicable charges which may or may not be incurred by receiver region's customs are the responsibility of the receiver.

ORDER CONFIRMATION

An email with the order details will be sent to you automatically once an order is placed. Please accept the email from CHRONOWORLD.com

INTERNATIONAL ORDERS
Estimated FEDEX/DHL/EMS transit time* after dispatch:
USA and Canada: 3-5 days
Europe: 2-6 days
South America: 3-4 days
Asia and the Middle East: 2-9 days
Australia and New Zealand: 4-5 days
Africa: 4-5 days

Estimated Japan post Air transit time* after dispatch:
USA/CANADA: 5-14 days, according to the final destination
Europe: 7-15 days
South America: 6-11 days
Asia: 4-13 days
Australia and New Zealand 6-9 days
Africa and the Middle East: 9-15 days

*All transit times quoted are quoted according to working days and estimated by the provider. Working days exclude Saturday, Sunday, and public holidays.

In rare cases, it may take up to 25+ working days for orders to be delivered.

**Delays in shipments caused by weather conditions, customs, or any other circumstances beyond the control of CHRONOWORLD cannot be held responsible by CHRONOWORLD.

 

 WRONG/DEFECTIVE ITEMS

 In the rare event that you received a damaged or wrong order, it must be reported to CHRONOWORLD within 48 hours from the delivery date. Thereafter you have up to 10 days to return the item back to CHRONWORLD for resolution.

In the event of a return with a refund requested, refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded due to exchange rate fluctuations and/or bank charges will not be reimbursed.

Please contact us at info@chronoworld.com prior to return/exchange for authorization.